City of Hope: Flexible Resourcing Model & 38% Spend Reduction
Replaced an eight-figure quarterly incumbent consulting spend with flexible certified resourcing and SLA-driven managed services: 38% cost savings, 40+ consultants deployed 50% faster, SOW-to-start cut from 21 days to 10.
Operational & Clinical Friction
The health system faced an eight-figure quarterly spend on incumbent consultants with inconsistent delivery quality, unpredictable ramp-up delays, and rising headcount without long-term knowledge retention.
Purpose Health Execution
Built a flexible resourcing model that scaled with actual clinical and operational demand.
Deployed certified Project Managers and Epic Analysts with health system background.
Accelerated SOW turnaround and established open-door executive governance.
Transitioned smoothly from implementation projects to SLA-backed steady-state operations.
Phased Execution Model
Point of Entry
Eight-figure spend on incumbent vendors with rising headcount.
Contracting
Fast-track SOW turnaround cutting time-to-start from 21+ days to 10.
Ramp-Up
40+ certified analysts onboarded in half the industry timeframe.
Delivery
SLA-backed Epic support and clinical workflow optimization.
Steady State
Continuous L1–L3 managed services with 38% sustained savings.
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