Case Studies / City of Hope
Managed Services · Staffing · Epic

City of Hope: Flexible Resourcing Model & 38% Spend Reduction

Replaced an eight-figure quarterly incumbent consulting spend with flexible certified resourcing and SLA-driven managed services: 38% cost savings, 40+ consultants deployed 50% faster, SOW-to-start cut from 21 days to 10.

Key Results Achieved
38%
Cost savings across onsite and remote engagements
40+
Consultants onboarded in half incumbent ramp-up time
21→10
Days from SOW to consultants on the ground
100%
SLA adherence across L1–L3 managed operational support
The Challenge

Operational & Clinical Friction

The health system faced an eight-figure quarterly spend on incumbent consultants with inconsistent delivery quality, unpredictable ramp-up delays, and rising headcount without long-term knowledge retention.

The Solution

Purpose Health Execution

Built a flexible resourcing model that scaled with actual clinical and operational demand.

Deployed certified Project Managers and Epic Analysts with health system background.

Accelerated SOW turnaround and established open-door executive governance.

Transitioned smoothly from implementation projects to SLA-backed steady-state operations.

Engagement Timeline

Phased Execution Model

01

Point of Entry

Eight-figure spend on incumbent vendors with rising headcount.

02

Contracting

Fast-track SOW turnaround cutting time-to-start from 21+ days to 10.

03

Ramp-Up

40+ certified analysts onboarded in half the industry timeframe.

04

Delivery

SLA-backed Epic support and clinical workflow optimization.

05

Steady State

Continuous L1–L3 managed services with 38% sustained savings.

Achieve similar outcomes for your organization.

Speak directly with our healthcare consulting and managed operations leadership.

Schedule Scoping Discussion →